Product guide
What WAFLO does with a WhatsApp enquiry
WAFLO connects customer conversations to an AI response workflow and gives the business a shared place to review sales activity.
Published · ROLINJ.IO
From message to business context
A customer sends a message to the connected business WhatsApp number. The message enters an n8n workflow, where the assistant can use the business knowledge and conversation context configured for that account to prepare a reply.
The full inbound WhatsApp message-to-reply path has been exercised. What the assistant can do beyond replying depends on which workflows, tools, and business information are configured for the account.
A workspace for the team
The dashboard brings conversations and customer context together with operational views for leads, quotes, appointments, and handoffs. Staff can review conversations and take over when a request needs a person.
Depending on the configured workflow, the assistant can help qualify enquiries, prepare quotes, support appointment booking, and route conversations for human follow-up. Businesses should test those actions with their own process before relying on them.
Keep a person in the loop
An automated response is not a guarantee that every request is understood or resolved. Decide which questions are suitable for automation, what requires approval, and how staff should handle uncertain or sensitive cases.
Try it on your own WhatsApp number
Start a 14-day trial, pair your business number from the dashboard, and upload your services and price list. No credit card required.
More guides
- Set up WAFLO and connect WhatsApp without SSH
Create your business account, pair its dedicated WhatsApp number from the dashboard, and send a test message before you rely on the workflow.
- Is WAFLO a fit for your business?
WAFLO is designed for teams that already handle customer enquiries in WhatsApp and want a more organized path from first message to follow-up.
- Give Your Agent Your Business Knowledge
Give an AI assistant clear, current facts about your business, then spell out how it should use them when replying to customers.