Legal
Terms of Service
These terms govern your use of WAFLO. WAFLO is operated by ROLINJ.IO, Kingston, Jamaica.
1. The service
WAFLO is a managed software service that connects a business WhatsApp number to an AI assistant, and provides a web dashboard for reviewing conversations, leads, quotes, appointments and handoffs. WAFLO is licensed to you for your own business use. It is not resold, and the software is not distributed or licensed as open source.
2. Accounts and access
You are responsible for the accuracy of your business information, for keeping staff account credentials confidential, and for removing access from staff who leave your business. You must be legally able to enter into this agreement and you must provide accurate registration details.
3. Subscriptions and trial
New accounts start with a 14-day free trial, followed by a 3-day grace period. After the grace period, access to paid features requires an active subscription. Plans, included AI responses, staff seat and WhatsApp number limits are shown on the pricing page and enforced in the product. You can change plan or cancel from the Billing page at any time. WhatsApp conversation charges imposed by WhatsApp are separate from our subscription and are passed through.
4. Your content
You keep all rights to the content you upload, including documents, price lists and FAQs. You grant us the limited licence needed to host, process and transmit that content in order to provide the service to you — for example, to embed your documents so they can be retrieved when a customer asks a question. We do not claim ownership of your business information or your customer conversations.
5. Acceptable use
You agree not to use WAFLO to send unsolicited bulk messages, to violate WhatsApp's terms or any applicable law, to impersonate a person or business other than your own, to upload content you do not have the right to use, or to attempt to access another business's account or data. We may suspend an account that puts the service, other tenants, or WhatsApp itself at risk.
6. Your responsibility for AI replies
The assistant is configured to answer from the information you supply and to hand off to a person when it is unsure. Automated replies are not a guarantee that every request is understood or resolved. You are responsible for the business information you load, for reviewing replies, and for the commitments you make to your customers. WAFLO is not a substitute for professional advice.
7. Availability and support
We work to keep the service available and to respond to support requests, but the service is provided on an as-available basis. We do not guarantee a specific uptime percentage, response time, or that the service will be uninterrupted. We may modify or discontinue features, and we will give reasonable notice before a change that materially reduces functionality you are paying for.
8. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or related to your use of WAFLO is limited to the subscription fees you paid in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits or lost sales. Nothing in these terms limits liability that cannot lawfully be limited.
9. Term and changes
You may cancel at any time from the Billing page. If you do not cancel, your subscription renews on the billing cycle you selected. We may update these terms; material changes will be notified by email to account administrators before they take effect. Continuing to use the service after a change means you accept the updated terms.
10. Contact
Questions about these terms: premtrade_ja@outlook.com or +1 (876) 799-8637.