Support
Frequently asked questions
Quick answers about setup, billing, AI behaviour, and how your data is handled.
Getting started
How do I connect my WhatsApp number?
Go to Settings → WhatsApp in your dashboard, click Connect / Show QR Code, then open WhatsApp on your phone → Linked Devices → Link a Device and scan the QR code. No SSH is required.
Getting started
How long does setup take?
Setup has three parts: create the account, pair your WhatsApp number by scanning a QR code, and load your services, price list, and FAQs into the knowledge base. The first two take a few minutes. The third is the part that determines how good the answers are, and it is worth doing properly — if you would rather have us build the knowledge base and configure the agent with you, we will do that as part of a managed setup.
Getting started
Can I use my existing WhatsApp Business number?
Yes, as long as you can scan the QR code from that phone during setup. Use a number you can dedicate to the business, and keep that phone available so the linked session does not drop.
Billing
What happens after my 14-day trial ends?
Your trial enters a 3-day grace period with full access. After that, requests return a 402 until you upgrade. You can upgrade anytime from the Billing page.
Billing
Can I change plans or cancel later?
Yes. Use the Billing page to change plans or cancel at any time. You are not committed to a long-term contract.
Billing
What counts as an AI response, and do I pay WhatsApp fees on top?
One AI response is one reply the assistant sends to a customer. Each plan includes a set number of these per month, and the limit is shown on the pricing table. WhatsApp conversation charges from Meta are separate from our subscription and are passed through at cost, so your total depends on how many conversations your business actually has. If you are unsure, ask us and we will model the cost for your message volume before you commit.
AI & responses
Does the AI invent prices or quotes?
No. The AI is instructed to answer only from your uploaded knowledge base, and prices are looked up from your own product list rather than supplied by the model. If the answer is not in the knowledge base, it will say so and offer to connect you with a human.
AI & responses
How accurate is the AI?
Accuracy depends on your knowledge base. Upload current price lists, service guides, and FAQs for best results. You can review every AI reply in the inbox before it matters, and take over a conversation at any point.
AI & responses
Will the customer know they are talking to an AI?
Yes, and we think that is the right behaviour. WAFLO is configured to make the AI nature of the assistant clear in the first reply. An owner whose customers think they are talking to a person when they are not is exposed to a bad experience and to complaints when the limitation shows.
Data & privacy
Where is my data stored?
Your data is stored on secure servers. Conversations, contacts, and documents are scoped to your business and not shared with other tenants. The Privacy Policy lists every processor we use and what each one receives.
Data & privacy
Which third parties process my business data?
Your content is processed by the infrastructure that makes replies and retrieval work: our application server and database, our AI model provider for generating replies, our embedding provider for indexing your knowledge base, and WhatsApp itself for delivery. If you connect a CRM, that system is added to the list. See the Privacy Policy for the current list and how to request deletion.
Data & privacy
Can I export my data?
Yes. Contact support and we will help you export your conversations, contacts, and quotes.
Product
What if I want to run this on my own servers?
WAFLO is a managed service. We run the application, the WhatsApp connection, the AI pipeline, and the updates, and you use it from your browser. Self-hosting is not offered today.
Still need help?
Send a request to the WAFLO team. It will be recorded in the platform support inbox and answered by email.