Privacy Policy

What this covers

WAFLO is a multi-tenant service. Each business account is a separate tenant. Data submitted through one business account is not visible to another business account, and it is not used to build another tenant's results.

What we collect

• Account and business details. Business name, slug, owner name, email address, WhatsApp business number, operating hours, timezone and currency, supplied during signup or in Settings.
• WhatsApp conversations. Messages sent to and from your connected business number, plus the contact name and number associated with each conversation.
• Knowledge base content. The documents, price lists and FAQs you upload, and the text chunks and vector embeddings derived from them.
• Sales records. Quotes, appointments, lead scores, handoffs, follow-ups and conversation notes created for your business.
• Technical data. Authentication records, audit logs of dashboard activity, and IP address and browser user agent recorded on public enquiry and support forms.
• Billing records. Subscription status, plan, and payment references. Full card details are handled by our payment processor and are not stored by us.

Processors we use

Your content is processed by the infrastructure required to generate and retrieve replies. The current list is:

• WhatsApp — to deliver and receive messages on your connected business number.
• Our AI model provider — to generate assistant replies from your knowledge base and conversation context.
• Our embedding provider — to convert your uploaded documents into vector embeddings so relevant passages can be retrieved.
• Our hosting and database providers — to run the application, store your tenant data, and cache session state.
• Our email provider — to deliver transactional messages such as trial reminders and support responses.
• Our payment processor — to take subscription payments and manage the customer billing portal.
• Your CRM, if you connect one — for example an Odoo instance. Connections are optional, initiated by you, and scoped to the records you choose to sync.

Each provider handles data under its own terms and privacy policy. We configure these services for business use; you should review the provider terms that apply to your account.

AI disclosure

WAFLO replies to customers on your behalf using an AI assistant. The assistant is configured to make clear that it is an automated assistant rather than a person. You remain responsible for the accuracy of the business information you supply and for reviewing replies in the dashboard.

How long we keep data

We keep your data for as long as your subscription is active, and for a short period after cancellation so that an account can be restored. Audit logs are retained according to the retention period configured for your account. On request we will export or delete your data.

Access and security

Access to tenant data is restricted to the staff accounts of your business, to the platform owner role where operationally required, and to the support team when you ask for help. Every access is written to an audit log. Data in transit is encrypted, and secrets and credentials are held in the environment rather than in the application code.

Your choices

• Request an export of your conversations, contacts, quotes and documents.
• Request deletion of your account and data.
• Disconnect a CRM integration or revoke a staff account at any time from Settings.
• Ask what processors currently touch your data.

Contact premtrade_ja@outlook.com or call +1 (876) 799-8637.

Changes

If this policy changes materially, we will update this page and notify account administrators by email before the change takes effect.